Help centre
Frequently asked questions
Delivery, returns, refills and how to layer the actives. If your question isn't answered here, our customer care team replies within one working day.
Orders & delivery
Dispatch times, tracking and changes before your parcel leaves us.
Returns & refunds
What can be returned, how long you have and when the money lands.
Subscribe & Save
Refill intervals, the 15% discount and pausing a plan.
Products, actives & routines
How to layer the range, and what the percentages actually mean.
Payment, accounts & privacy
How payments are handled and what we hold about you.
Still need a hand?
Send us the detail and we'll come back to you within one working day, Monday to Friday.
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