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Customer care

Talk to the people who make the formulas

Choose the topic closest to your question and we'll route it to the right person. We answer every message within one working day, Monday to Friday. If your question is about an order, have your order number to hand.

Looking for a quick answer first? Most questions are covered on our FAQ page.

1. What's it about?

Before you write

  • Order tracking, dispatch status and Royal Mail links live under Your orders.
  • Refill dates, pauses and swaps can be changed yourself under Subscriptions.
  • Full INCI lists and batch-verified percentages are published on every product page.

2. Your message

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